Privacy Policy

Introduction

Welcome to https://residential-water-damage-norfolk-va.ecojohns.com! We are committed to protecting your privacy and ensuring that your personal data is handled with utmost care and in compliance with global privacy standards. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of information we receive from users of our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

Our official website at https://residential-water-damage-norfolk-va.ecojohns.com.
Any mobile or desktop applications developed by us, whether downloaded from app stores or directly from our website.
Online services and tools provided through our platform.
Products purchased or accessed through our digital channels.

Please note that this policy does not extend to external websites, apps, or services linked to ours but operated independently by third parties. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This policy outlines the ways in which we process your data when:

You use our applications, log into your account, or access our services as an authorized user.
You visit our websites, including scrolling, clicking, and interacting with various features.
We communicate with you via email, phone calls, text messages (SMS), or other channels for marketing, transactional, or support purposes.

Personal Data Collection

We collect multiple types of personal information to enhance your experience, improve our services, and comply with legal requirements:

Account Information: This includes user names, passwords, and contact details associated with your account creation.
Payment Information: Credit card numbers, billing addresses, and payment history for transactions processed through our platform.
Financial Information: Banking details, income data (if provided), and financial records relevant to billing and accounting.
Purchase Information: Product or service purchases, order history, and associated shipping information.
Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile network information for analytics and tracking purposes.
Location Data: GPS coordinates, location services data, and information about the region you are in to provide localized services.
Feedback: Reviews, comments, and suggestions submitted by users through various feedback forms or rating systems.
Social Media Information: User profiles, posts, and interactions shared on social media platforms when linked to your account.
Product Information: Details about the products you view, search for, or purchase on our e-commerce platform.

We collect this data through various means: user inputs during registration or profile creation, tracking technologies like cookies, analytics tools, and third-party data providers who assist us in gathering and verifying personal information.

Cookies

We employ cookies to enhance your browsing experience and provide personalized services:

Strictly Necessary Cookies: Essential for navigating our website and using its core features. These ensure basic functionalities like login sessions and language preferences.
Preference Cookies: Remember user settings, such as language, theme, or display preferences, to provide a tailored experience.
Analytics Cookies: Track website usage statistics, gather navigation patterns, and analyze performance to improve our services.

Users have the option to manage their cookie preferences through our Cookie Manager, allowing them to control non-essential cookies.

Retention and Deletion

We retain personal data for as long as it is necessary for the purposes specified in this policy or required by applicable laws:

Financial and transaction data may be kept for tax, accounting, and legal obligations, often up to several years.
Personal information associated with your account will be retained until your account is inactive or deleted at your request.
When we no longer need the data for the purposes described above, we securely delete or anonymize it from our systems.

Security Measures

We prioritize data security and implement robust measures to protect your personal information:

Encryption: We use encryption protocols for data storage and transmission to safeguard sensitive information.
Secure Third-Party Processing: We engage reputable third-party service providers who adhere to strict privacy and security standards.
Access Controls: Our internal policies restrict access to personal data on a need-to-know basis, ensuring that only authorized personnel can access it.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services and products are not intentionally designed for or targeted at children, and we do not knowingly collect personal data from them.

Your Rights

Depending on your location, you have various rights regarding your personal data:

Access: The right to request access to the personal data we hold about you.
Rectification: Requesting corrections or amendments if your data is inaccurate or incomplete.
Erasure (Right to be Forgotten): Asking us to delete or remove your data from our systems when there are no valid reasons for retaining it.
Restriction: Limiting the use or processing of your data under certain circumstances.
Portability: Receiving a copy of your personal data in a structured, commonly used format and transferring it to another controller.
Objection: Objecting to the processing of your data for specific purposes.
Non-Discrimination: The right to be free from discrimination based on certain personal characteristics when exercising your data rights.
Appes/Complaints: Filing appeals or complaints with our privacy team and relevant supervisory authorities.

To exercise these rights, please contact our Data Protection Officer using the details provided below. We will respond to your requests as quickly as possible within the time frames prescribed by applicable laws.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about your data privacy.

Contact Information

For any questions, comments, or requests related to this Privacy Policy, your personal data, or our practices:

Email: [email protected]
Mailing Address: [Insert Address]

We appreciate your trust in us, and we are dedicated to maintaining the highest standards of data privacy and security.